Refund and Returns Policy
Returns and exchanges will only be accepted for the following unused products
- Physically damaged products
- Products that were not fully delivered
- Products that are different from the description on the website
- Wrong quantity received
You must notify PMH Biocare in writing within 7 business days from the date of receipt of the product and must not consume the product to be eligible for the return/exchange. If no written notification is received within the mentioned time period or if the product is consumed or purchased using the cash on delivery (COD) option, PMH Biocare will not be required to accept the return/exchange of the product.
If an order is placed using COD, PMH Biocare reserves the right to accept return/exchange requests only in exceptional cases.
PMH Biocare will collect the product from you through its logistics partner at its cost and inspect the product to determine if there is any defect, damage, or if the product has been consumed.
If the returned product is not defective/damaged/not as per the order placed and/or the product has been consumed, PMH Biocare will inform you, and the same product will be reshipped to your shipping address at your expense.
If the returned product is defective/damaged/not as per the order placed and/or the product has not been consumed, PMH Biocare will provide you with a replacement product within 15 business days of the receipt of the request or refund the payment made by you at the time of purchase of the product in accordance with the refund policy.
If you choose not to fill the questionnaire and/or fix a consultation appointment with the health practitioner or doctor recommended by PMH Biocare and have written to us at care@pmhbiocare.com to claim a refund for the order, you must immediately return the unused products in the manner indicated by PMH Biocare. If the product has not been consumed, PMH Biocare will refund the payment made by you at the time of purchase of the product in accordance with the refund policy.
PMH Biocare reserves the right to make the final decision on all returns/exchange requests and refund requests.
Refunds will only be issued in the following cases
- Replacement is not possible
- Replacement is not requested
- Cancellation request has been initiated by PMH Biocare or has been placed by you as per the cancellation policy
- A refund request has been placed in accordance with Clause 7 above
If the payment mode of the returned or canceled order is online, the transaction amount will be refunded to your bank account or the virtual payment wallets, as applicable, within 7 business days from the date of the request for return/cancellation (other than for refund requests placed in accordance with above).
